Observing the User Experience. Book • 2nd Edition • Authors: Elizabeth Goodman, Mike Kuniavsky and Andrea Moed. Browse book content. About the. Observing the User Experience: A Practitioner’s Guide to User Research (Morgan Kaufmann Series in Interactive Technologies) (The Morgan Kaufmann Series. Observing the User Experience. by Mike Kuniavsky. Publisher: Morgan Kaufmann. Release Date: May ISBN: View table of contents.

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Observing the User Experience : Elizabeth Goodman :

Dispatched from the UK in 1 business day When will my experienfe arrive? Home Contact Us Help Free delivery worldwide. Observing the User Experience: A Practitioner’s Guide to User Research.

Description Observing the User Experience: A Practitioner’s Guide to User Research aims to bridge the gap between kuniaveky digital companies think they know about their users and the actual user experience.

Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences.

The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful obsefving. Part II presents techniques for understanding people’s needs, desires, and abilities.

Observing the User Experience : A Practitioner’s Guide to User Research

Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable.

This book is meant for people involved with their products’ user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors.

The Best Books of Check out the top books of the year on our page Best Books of Product details Format Paperback pages Dimensions x x Looking for beautiful books? Visit our Beautiful Books page and find lovely books for kids, photography lovers and more. Other books in this series. The Workbook Bill Buxton. Designing with the Mind in Mind Jeff Johnson. Observing the User Experience Elizabeth Goodman. Artificial Intelligence for Games Ian Millington. Systems Thinking Jamshid Gharajedaghi.

Engineering a Compiler Keith Cooper. UI is Communication Everett N. Programming Language Pragmatics Michael L. Content Strategy at Work Margot Bloomstein. Table of contents Part I: Do a Usability Test Now!


Balancing Kuniavwky Through Iterative Development 4. User Experience Research Techniques 5. The Research Plan 6. Recruiting and Interviewing 7. Log Files and Customer Support Published Information and Consultants Reports and Presentations The Budget Research Lab B.

Common Survey Questions C. Observer Instructions show more. Review Text “In this second edition, the authors update an important contribution to the emerging discipline of user experience UX research. This book is one of many noteworthy titles from Morgan Kaufmann in this subject area.

It is chock full of practical examples and advice for both novice and experienced practitioners. I very much liked the practical examples, tables, and diagrams which have given this book a more vibrant feel and allowed the reader to feel like he can use this textbook directly in the practice of establishing some user experience tests.

I think the textbook is profoundly informational and was a joy to read. And you’ll like his timing too: Observing the User Experience does just that: It demonstrates how to discover what is in users’ heads, and suggests how we might balance those considerations with observong objectives.

So many of the user experience research methods we have refined and used over the years are now organized and described in detail in one book. It is an essential reference for any practitioner. We now have a guideline that can be used to gain insight into those mysterious figures Knowing who our users are, what they need, and how obsercing might use the things we build for them is the most important part of any product development cycle.

This comprehensive guide approaches user te research like never before, and is well-written, easy-to-read, and quite user friendly. It provides a real-world example of how research is done in just enough detail that usdr can both inform a CEO of the role of usability research as well as introduce methodology to someone starting out in the field.

He shares lots of personal stories from the trenches, many of which are painfully ironic. The hope is that his knowledge will help spare you the pain of making the same mistakes others have made before you.

His text is readable and easily understandable. He incorporates interesting quotes from various scholars, keeping readers’ interest by breaking up the strict presentation of information. The overall layout and conversational tone make the text an enjoyable read and useful reference. For the reader who wants to integrate contextual design into a fast-paced development cycle, but isn’t sure how, this book will be a godsend. Even when their advice can’t be followed to the letter, the book, like the authors method, can be adapted to your needs.


Review quote “The no-nonsense approach includes guidelines, tables for estimating costs, and plenty of detailed practical advice. Simply written, well-structured and highly informative.

Don’t leave home without it. About Elizabeth Goodman Elizabeth Goodman has taught user experience research and tangible interaction design at the University of California, Berkeley and site-specific art practice at the San Francisco Art Institute.

She has also worked with exploratory research and design teams at Intel, Fuji-Xerox, and Yahoo and speaks widely on the design of mobile and pervasive computing systems at conferences, schools, and businesses. During graduate school, her scholarly research on interaction design practice was supported by a National Science Foundation Graduate Fellowship and an Intel PhD Fellowship Mike Kuniavsky is a user experience designer, researcher and author.

A twenty-year veteran of digital product development, Mike is a consultant and the co-founder of several user experience centered companies: ThingM manufactures products for ubiquitous computing and the Internet of Things; Adaptive Path is a well-known design consultancy. He is also the founder and organizer of Sketching in Hardware, an annual summit on the future of tools for digital product user experience design for leading technology developers, designers and educators.

Observing the User Experience: A Practitioner’s Guide to User Research by Mike Kuniavsky

Mike frequently writes and speaks on digital product and service design, and works with product development groups in both large companies and startups. His most recent book is Smart Things: Ubiquitous Computing User Experience Design.

Andrea Moed believes that research is essential in designing to support human relationships. She has been a design researcher and strategist for over 15 years, observing users of websites, phones and other mobile devices, museums, retail environments and educational and business software. She is currently the Staff User Researcher at Inflection, a technology company working to democratize access to public records.

Her writing on design and technology has appeared in a variety of publications. Book ratings by Goodreads. Goodreads is the world’s largest site for readers with over 50 million reviews. We’re featuring millions of their reader ratings on our book pages to help you find your new favourite book.